Frequently Asked Questions

You can book your tiffins in three ways. Either you can do it online on our fully functional e-commerce website or can drop us an email or give us a call.
Call us on Tel: 02225574992 Mob: +919167206231 / 32
Drop us an email on info@soulcare.in with the following details.
Name:
Contact Number:
Address:
Choice of Meal Plan:
Type of Subscription: 10 day trial / Monthly
Working cycle: Mon - Friday/ Mon - Saturday
Mode of payment: NEFT/ Cheque payment/ Direct Cash deposit in our bank account

You may subscribe for minimum of 5 days of tiffin service. We also have 10 days or 20 tiffins subscription plan.

No. One day tiffin trial is not possible as we have delivery tie-up constraints, and also a customer will not get a fair idea about the variety of food & taste in just a single day.

You can either book your tiffin online and make payment instantly via our integrated payment gateway through netbanking/ CreditCard/ Debit card.

OR If you are booking offline, you can make payment either through NEFT or IMPS.
Our bank details:
Account Name :Soul Care Hospitality & Wellness Pvt. Ltd
Account Number 0105261004116
Account Type: Cash Credit
IFSC Number CNRB0000105
Branch PIN code: Chembur, 400071

OR
You can draw a cheque in favour of: Soul Care Hospitality & Wellness Pvt Ltd
And courier it to us at:
Soul Care Hospitality & Wellness Pvt. Ltd.
Shriram Building, Near Satyam Ind. Estate,
Ground Floor, Near Welcome Wafers,
Station Road, Govandi (E), Mumbai- 400088.
Tel. : 022 25574992

No. We have an advance payment system for tiffin as well as dabbawala, so tiffin cannot be scheduled without making payment.

Yes, you can cancel the tiffin with prior intimation. For the next day cancellations, we accept it atleast a day before till 4.00 p.m. from Monday – Friday and till 2:00 p.m. on Saturdays. Any cancellation made beyond this scheduled time cannot be processed as it is beyond our office/operational hours.

After cancellation, the tiffin order will be carried forward for the next working day or as per customer’s desired schedule. You will receive a sms/email confirming the same.

Dabbawala Delivery charges are collected by Soul Care.

Call us and we will track the tiffin with dabbawala or the customer can take the contact number of the dabbawala and get in touch with him directly.

Usually the lunch tiffin gets delivered between 12.30 p.m.- 1.15 p.m. Dinner tiffin time is 7.00 p.m.- 9.00 p.m. Mumbai dabbawalas /Concierge services generally deliver the tiffins on time but under some unavoidable circumstances it may get late too.

Soul Care will give you the intimation of its holiday in advance via email or sms.

Our meals and menus are designed by our Director Mrs. Mridula Agarwal, who is a food technologist, in collaboration with our chefs who have more than 20 years of industry experience. Menu planning is done keeping in mind the overall calorie and nutritional count of the meal, which are then executed by our chefs through pre-approved recipes.

Method of cooking food for Zero Oil Plan and Balanced Meal Plan is exactly the same. They are prepared using steaming/ air frying or roasting method. In zero Oil meals, we additionally replace high carbs items with more greener and fibrous ones, so as to make them extra light.

We can assure you that, we have the bests of hygiene practices in place, viz. kitchen is cleaned 4 times a day with quality disinfectants, all our employees wear gloves, caps and clean uniforms to avoid transmission of hair, nail, etc. in food. Apart from that we have annual contract of Pest control at our kitchen and therefore our kitchen is free from flies, rats, lizards, cockroaches, etc. Also, on regular basis, our food is sent to NABL accredited food labs for the food quality testing purposes.

We would love to hear it from you!! Drop us an email on info@soulcare.in or just give us a call.